Returns Policy
- You have 30 days from your order being placed to return your item/s for a store credit or exchange.
- Please send an email to hello@tippyotes.online with details & images if necessary.
- Once lodged, you have up to 5 days to ship your return item/s back to us.
- If the item/s are returned beyond 30 days from purchase, the return will not be accepted.
- Return and exchange shipping costs are the responsibility of the customer.
RETURN ELIGIBILITY
To be eligible for a store credit or exchange, items must meet the following criteria:
- Unworn, unwashed, and in original condition
- Free from makeup, marks, stains, scents, pet hair, or alterations
- Returned with all original tags attached and packaging included
NON-RETURNABLE ITEMS
Sale items are considered final sale and are not eligible for exchange or store credit.
REFUNDS
We do not offer refunds unless deemed a major manufacturing fault under the Fair Trade Practices Act.
FAULTS
We personally inspect and carefully pack all orders to ensure they arrive in perfect condition.
If you believe you have received a faulty item, please contact our Customer Care Team within 24 hours of receiving your order via email at hello@tippytoes.online
Assessment of Faulty Items:
- Claims made after an item has been worn or washed must be assessed in person by our specialised manufacturing team.
- Items showing signs of misuse, incorrect washing, or general wear and tear will not be considered faulty and will be returned at the customer’s expense.
- If a major manufacturing fault is identified, we will provide a replacement or full refund.